IT that is watched, patched and answered for.
End-to-end IT management for small and medium-sized businesses: proactive monitoring, a central helpdesk, system maintenance and security, handled by one accountable team.
Helpdesk, monitoring, patching and security for teams without in-house IT.
Good IT management is more than fixing what breaks. It is a stable, secure, well-maintained environment that supports your daily work and your long-term plans.
DiligenTrust takes on the complexity behind the scenes, so your people can focus on the business instead of the technology that powers it.
Proactive IT monitoring
Servers, networks and systems are monitored continuously for performance, availability and health, so potential problems are found before they turn into disruptions.
- Server and network health tracking
- Availability and performance checks
- Fewer emergencies, faster resolutions
Technical support & helpdesk
When your team needs help, requests go to one centralized helpdesk that handles software issues, hardware problems, connectivity and user access.
- Software and hardware issues
- Connectivity problems
- User access requests
System maintenance & updates
Operating system updates, software patching, configuration adjustments and backup verification keep your infrastructure current and protected, and help extend the life of your technology.
- OS updates and patching
- Configuration adjustments
- Backup verification
Security & risk management
Access controls, endpoint protection, firewall configuration and security best practices reduce risk and help prevent unauthorized access. Management scales as you add users, locations or applications.
- Access controls
- Endpoint protection
- Firewall configuration
A trusted extension of your team, without hiring one.
How IT Management & Support works.
Consultation
Discuss your goals and plan the right IT approach.
Implementation
Build and configure everything to your needs.
Management
Keep your systems optimized and up to date.
Support
Helpdesk and proactive monitoring, ongoing.
What does an hour offline cost you?
A quick way to put a number on downtime, using your own figures. Move the sliders.
- Lost staff time per outage
- $0
- Revenue at risk per outage
- $0
- Total per outage
- $0
Formula: (staff × hourly cost × hours) + (revenue per hour × hours), multiplied by outages per year. This is a simple illustration based only on the numbers you enter. It is not a quote, a guarantee of savings or a prediction of how often outages happen.
Discuss preventionWhat does IT management include?
Proactive monitoring, technical support and helpdesk, system maintenance and updates, security and risk management, and IT operations that scale as your business grows.
How do you reduce downtime?
By continuously monitoring performance, availability and system health to catch problems early, and by managing patches and updates to reduce vulnerabilities.
Is there help outside office hours?
Office hours are Monday to Friday, 9:00 am to 5:00 pm. DiligenTrust's site lists 24/7 emergency support on a separate line: 647-857-1722.
Start with a conversation.
Tell DiligenTrust what is slowing your team down. Every engagement starts with a consultation to understand your goals and plan the right solution.