Straight answers before you call.
Hours, emergency support, how engagements start and what each service covers. Search or filter below.
General
What does DiligenTrust do?
DiligenTrust provides managed IT services and outsourced IT support for small and medium-sized businesses: IT management and helpdesk, cloud services, data center solutions, web development, hosted PBX phone systems and surveillance camera systems.
Where are you located?
The Toronto office is at 2215 Danforth Ave., Toronto, ON M4C 1K3. The current site describes the team as serving businesses across Ontario and beyond.
What are your office hours?
Monday to Friday, 9:00 am to 5:00 pm. The office line is 905-448-6060.
Is there emergency support?
Yes. DiligenTrust's site lists 24/7 emergency support available on 647-857-1722.
How do I get started?
Every engagement starts with a consultation to discuss your goals and plan the right solution, followed by implementation and ongoing management. Use the consultation request on the Contact page, call 905-448-6060 or email support@diligentrust.com.
How quickly will you reply to a message?
DiligenTrust's current site says it responds to messages within one business day.
Who do you work with?
Small and medium-sized businesses, including teams that do not have in-house IT staff. Published reviews come from a constituency office, an accounting firm, a dental clinic and a medical clinic.
How long has DiligenTrust been operating?
DiligenTrust has been delivering managed IT services since 2020.
Is there a client portal?
Existing clients can reach the DT RMM and DT Cloud logins from the Client portal menu at the top of this site.
Do you provide pricing online?
No prices are published on the current site. Costs depend on your systems and the services you choose, so ask about them during your consultation.
IT Management & Support
What does IT management include?
Proactive monitoring, technical support and helpdesk, system maintenance and updates, security and risk management, and IT operations that scale as your business grows.
How do you reduce downtime?
By continuously monitoring performance, availability and system health to catch problems early, and by managing patches and updates to reduce vulnerabilities.
Is there help outside office hours?
Office hours are Monday to Friday, 9:00 am to 5:00 pm. DiligenTrust's site lists 24/7 emergency support on a separate line: 647-857-1722.
Cloud Services
Which cloud platforms do you support?
AWS, Microsoft Azure and Google Cloud, plus private and hybrid cloud environments.
How is a migration handled?
With a detailed roadmap built after a consultation and audit, so the transition happens with minimal downtime, followed by ongoing optimization.
How do you decide on a cloud strategy?
By analyzing your IT maturity and business goals, then designing a strategy that balances performance and operating cost.
Data Center Solutions
What does enterprise-grade hosting include?
High availability for servers and applications, fast network response, redundancy for continuous operation, and secure physical and environmental controls.
How are backups and recovery handled?
With regular automated backups, secure off-site storage, disaster recovery procedures and tested continuity plans for urgent situations.
Can the data center work with the cloud?
Yes. The services support virtualized environments and integration with Azure, AWS and Google Cloud.
Web Development
Why does my business need a website?
A professional website builds trust, helps turn visitors into customers and keeps you competitive, since most people search online first.
What is included besides the website?
Branding and print: logo design and animation, flyers, banners and business cards, all customized to your goals.
Will my site work on phones?
Yes. Every site is built responsive, for a consistent experience on all devices.
Hosted PBX Phone Systems
What is a hosted PBX?
A cloud-based phone system that routes calls over the internet, so you get advanced features without heavy on-site equipment and can add users or locations easily.
Can my team take calls from home?
Yes. Employees can make and receive business calls from different locations on the same system: office, home or branches.
How is the system chosen?
DiligenTrust works with you to understand your requirements, then implements a system that fits your operations, budget and future plans.
Surveillance Camera Systems
What does a typical system include?
A layout designed for your entrances, work areas, parking and critical zones, with indoor and outdoor options, HD video and night vision.
Can I view footage remotely?
Yes. Live and recorded video can be viewed through secure platforms, on-site or remote.
Where is footage stored?
Locally on network video recorders or on centralized storage, with recording schedules set to your needs.
No questions match that search. Try another word, or ask DiligenTrust directly.
Ask a person.
Call the office during business hours or send a consultation request. DiligenTrust aims to reply within one business day.
Start with a conversation.
Tell DiligenTrust what is slowing your team down. Every engagement starts with a consultation to understand your goals and plan the right solution.